1. Introduction
Welcome to AirPlayX. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our media player application on Samsung Smart TVs.
This policy applies to all users of the AirPlayX application, website (airplayx.online), and customer portal.
2. Information We Collect
2.1 Device Information
When you use AirPlayX, we automatically collect:
- MAC Address: Your device's unique hardware identifier, used for authentication and license management
- Device Key: A unique identifier generated for your device to secure your activation
- Device Model: Your Samsung TV model information for compatibility and support purposes
- App Version: The version of AirPlayX you're running, for update notifications and support
2.2 Usage Information
We may collect:
- Connection timestamps (when you access the service)
- License status and expiration dates
- Error logs for debugging and service improvement
- IP address for security and rate-limiting purposes
2.3 Account Information (Optional)
If you create an account on our customer portal, we collect:
- Email address â for account management, support, and service notifications
- Full name â for account personalization
- Password â encrypted using industry-standard bcrypt hashing
3. How We Use Your Information
We use the collected information exclusively for:
- Authentication: Verifying your device and managing activations
- Service Delivery: Providing access to the media player and playlist functionality
- License Management: Tracking activations and subscription status
- Technical Support: Troubleshooting issues and improving app performance
- Security: Preventing unauthorized access, fraud detection, and rate limiting
- Communication: Sending important service updates, activation confirmations, and expiration notices
We do not use your information for targeted advertising, profiling, or marketing to third parties.
4. Data Storage & Security
4.1 Storage Location
Your data is stored securely on:
- Encrypted cloud infrastructure with TLS/HTTPS protocols
- Secured API endpoints (cms.airplayx.online, customer.airplayx.online)
4.2 Security Measures
We implement industry-standard security practices:
- All data transmissions use HTTPS/TLS encryption
- Passwords are hashed using bcrypt with salt (cost factor 12)
- Database access is restricted and monitored
- Rate limiting to prevent brute-force attacks and abuse
- Disposable/temporary email blocking for account integrity
- Email verification (OTP) for account creation
- Regular security reviews and updates
5. Data Retention
- Active Devices: Data retained while your activation is valid
- Expired Activations: Device data retained for 90 days after expiration, then deleted
- User Accounts: Retained until you request deletion
- Verification Codes: Automatically deleted after use or expiration (10 minutes)
- Server Logs: Automatically purged after 30 days
6. Third-Party Services
AirPlayX may interact with the following third-party services:
- Content Providers: Your M3U/playlist provider is a service you choose independently â we do not select or endorse any specific provider
- Payment Processors: Resellers use their own payment systems â AirPlayX does not directly process credit card information
- Hosting Provider: Our servers are hosted on secure cloud infrastructure
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and all associated data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent for data processing (this may limit service functionality)
To exercise any of these rights, contact us at support@airplayx.online with your device MAC address or account email for verification.
9. Children's Privacy
AirPlayX is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at support@airplayx.online and we will promptly delete the information.
10. International Data Transfers
Your data may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including standard contractual clauses where required.
11. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data based on:
- Contract Performance: To provide the media player service you requested
- Legitimate Interest: To improve our service, ensure security, and prevent fraud
- Consent: Where you have explicitly opted in (e.g., marketing communications)
- Legal Obligation: To comply with applicable laws and regulations
12. Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will:
- Notify affected users within 72 hours via email and/or in-app notification
- Report the breach to relevant supervisory authorities as required by law
- Take immediate steps to contain the breach and prevent further unauthorized access
- Provide clear information about what data was affected and recommended actions
13. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page will reflect the most recent changes. We will notify users of significant changes through:
- Email notification to registered accounts
- In-app notification on next launch
- A prominent notice on our website
Continued use of AirPlayX after changes constitutes acceptance of the updated policy.
14. Contact Us
For data deletion requests, please include your device MAC address or account email for verification.