Refund Policy

1 Overview

At AirPlayX, we strive to provide the best possible experience for our customers. This Refund Policy outlines the conditions under which refunds may be granted for AirPlayX activation purchases.

By purchasing an AirPlayX activation, you acknowledge that you have read and understood this Refund Policy in its entirety.

2 Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Technical inability to activate: If your device cannot be activated despite following all setup instructions and troubleshooting steps provided by our support team.
• Duplicate purchase: If you accidentally purchased more than one activation for the same device.
• Service not rendered: If your activation was not delivered within 48 hours after payment confirmation and our support team could not resolve the issue.
• Request within refund window: Refund requests must be submitted within 7 days of the original purchase date.

All refund requests are evaluated on a case-by-case basis. We aim to resolve every situation fairly and promptly.

3 Non-Refundable Situations

Refunds will not be granted in the following situations:

• Change of mind: You purchased an activation but decided you no longer want the service after it has been activated.
• Third-party content issues: Problems with your content provider, playlist, or streaming source are not related to AirPlayX and do not qualify for a refund.
• Device incompatibility after warning: If you were informed that your device may not be compatible and proceeded with the purchase.
• Violation of Terms of Service: If your account was suspended or terminated due to a violation of our Terms of Service.
• Expired refund window: Requests submitted more than 7 days after the original purchase.
• Successful activation: If the AirPlayX player was successfully activated and functioning on your device.

4 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@airplayx.online with the subject line "Refund Request."
2. Include the following information:
   • Your full name and email address used for purchase
   • Your Samsung Smart TV device ID
   • Order/transaction reference number
   • Date of purchase
   • Detailed reason for the refund request
   • Any relevant screenshots or evidence
3. Wait for confirmation: Our team will review your request and respond within 2–3 business days.

Incomplete or missing information may delay the processing of your refund request.

5 Refund Timeframes

5.1 Processing Time

Once a refund is approved, it will be processed within 5–10 business days. The time for the refund to appear in your account depends on your payment method and financial institution.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to alternative payment methods or accounts.

5.3 Currency Considerations

All refunds are processed in the original currency of the transaction. Exchange rate fluctuations between the purchase date and refund date may result in a slightly different amount in your local currency.

6 Partial Refunds

In some cases, partial refunds may be offered:

• Prorated refunds: If you have used the service for a portion of the activation period, a prorated refund may be calculated based on the remaining unused time.
• Goodwill gestures: At our discretion, we may offer partial refunds as a goodwill gesture in situations that do not fully meet refund eligibility criteria.
• Service credits: In lieu of a monetary refund, we may offer service credits or an extended activation period at our discretion.

7 Chargebacks & Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider.

If you have already filed a chargeback, please contact us at support@airplayx.online so we can work together to resolve the issue.

8 Special Exceptions

We may consider exceptions to this policy in the following cases:

• Service outage: Prolonged AirPlayX service outages (exceeding 72 hours) that are within our control.
• Legal requirements: Refunds required by applicable consumer protection laws in your jurisdiction.
• Promotional guarantees: Any money-back guarantees offered during specific promotional campaigns will be honored as stated in the promotion terms.

Consumer protection laws in your country or region may provide additional refund rights that supersede this policy.

9 Policy Changes

AirPlayX reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

We will make reasonable efforts to notify customers of significant changes via email or through announcements on our website. Your continued use of AirPlayX after any changes indicates your acceptance of the updated Refund Policy.

It is your responsibility to review this policy periodically for any updates.

10 Contact Us

If you have questions about our Refund Policy or need to request a refund, please reach out to us:

We aim to respond to all refund inquiries within 2–3 business days.